Website Assessment


Public and Not for Profit (NfP) organisations can commission customised website assessments from March to October outside the annual assessment cycle (November to December). 

In this personalised service, we assess your website, individually, using all the techniques and expertise developed over 17 years of our Better connected surveys and against the detailed criteria of our latest survey.

We offer a range of additional options to meet your individual requirements (eg in-depth assessment of accessibility).


Problem to solve

Is your website up to the job?

Across the public sector organisations now realise just how critical it is to maximise self-service for all their customers wherever feasible. It is also critical that their websites are fit for this purpose. 


Clear recommendations from experts on what you have to do to achieve the quality of online experience that is required to encourage digital delivery of services.





The service comprises a standard assessment based on an analysis of the customer journey of top tasks. We also perform an assessment of the customer journey from a mobile device.


The prices below exclude GST.

  Corporate members One or more members All others
Critical friend review (plus expenses) $997.50 $1050.00 $1500.00
Mobile assessment based on three top tasks $997.50 $1050.00 $1500.00
Accessibility $1757.50 $1850.00 $2250.00
Standard six top tasks (inc mobile assessment) $1947.50 $2050.00 $2800.00
Standard twelve top tasks (inc mobile assessment) $2897.50 $3050.00 $4200.00


Two Better connected reviewers assess your website independently and report their findings separately. In this way you will see how two of our expert reviewers view your site, and will learn from what they agree on and what they might just see differently.

We can cover six or twelve tasks; each option includes some standard assessment of facilities such as the use of search and use of A to Z. We agree in advance the specific tasks to be reviewed.

From the reviewers' assessment we produce a detailed 30-page report. The answers to the questions by the two reviewers are shown side by side, unedited, so that web developers can see how similar, or different, the replies are. Both reviewers also give their top five recommendations for improving the site.

Mobile assessment of top tasks

Similarly, our two reviewers will assess the customer experience from a mobile device. In this case we can cover three tasks as well as general assessment of the mobile experience; again the tasks are agreed in advance.

Critical friend review

One of our reviewers will spend a day on site to be used as required by the customer. The reviewer will produce a pre-visit report based on the top tasks and then within a week of the visit a short post-visit report of the key points discussed.

Accessibility assessment 

We commission Digital Accessibility Centre (DAC) to carry out an assessment of accessibility using a mixture of automated and manual techniques to check that your website conforms with Level A or Level AA of the WCAG 2.0 guidelines.




We guarantee to deliver the report within one calendar month of receiving the purchase order. Generally we can turn the work round within two to three weeks. 


Request a Quote