Research and Improvement

Helping members make more effective and efficient public services.

 

Engaging citizens online

Ten Briefings on self-service.

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Benchmarking services

Detailed situational awareness and uncover opportunities for improvement.

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Assessments (guided and self-assessment)

Standalone or a precursor for benchmarking; Quality Assessment focuses on user satisfaction, Cost Assessment focuses on value for money KPIs, Digital Maturity and IT Maturity focus on management practices.

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Insight research programme

Insight reports, Insight briefings, IT Trends, Technology Challenge and Better connected.

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Advisory services

Providing an extension to a member's organisation's capacity and expertise‚Äč.

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