Information and Communication Technology (ICT) Consulting
The Public and Not for Profit (NfP) sector is under constant pressure to reduce spend while improving outcomes, therefore Socitm Australia offers a comprehensive range of advisory consultancy services to help you do just that.
Socitm Australia is in the business of driving organisations towards achieving performance excellence. From strategy through to implementation, our hands-on approach has achieved success in delivering quantifiable and value-driven results. We partner with our clients to ensure a sustainable impact which becomes our clients’ knowledge and asset.
With access to specialist resources and a proven track-record of managing programmes of change, redesigning services to make more effective and efficient and recommending innovative delivery options.
Our ICT consulting services include, but are not limited to:
ICT Advisory Services
We partner with our clients to transform ICT into a strategic asset for their organisations. Our advisory services span ICT strategy development, review and execution, ICT management and operational Assessments (guided and self-assessment): Service Quality Assessment, Service Cost Assessment, Digital Maturity Assessment and IT Maturity Assessment. Benchmarking services: ICT service performance, User satisfaction and Website performance service (WPS). IT capability road mapping and development, ICT governance and risk management, as well as interim leadership to effect change or solve short-term resource challenges.
Business Intelligence (BI) and Analytics
Socitm Australia delivers on the promise of BI and analytics. We help our clients develop actionable insights they can use now based on deep understanding of their business data. Our expertise spans from BI strategy and analytics to infrastructure design and execution.
We collaborate with our clients to set the direction of their ICT infrastructure and create a strong foundation to support enterprise applications that add true business value. We provide fresh, independent thinking and expertise in infrastructure assessment and strategies, data center facilities, and cloud computing and infrastructure sourcing.
Software Advisory Services
Socitm Australia combines technical expertise, real-world experience, and an independent perspective to help our clients find the best solutions to their software challenges. Our services include software strategy, design, delivery, and process improvement, delivered with an understanding that, despite its technical nature, software development and maintenance is a people-centric activity.
We advance our clients’ productivity and strategic goals by bringing together the expertise and independent perspective it takes to select, architect, implement and determine how to manage critical enterprise applications.
Our consultants have been at the forefront of programmes that have helped our clients design and implement a range of shared services models across both back office functions and in the delivery of client facing functions. These models have taken varying legal forms, have involved the public sector, private sector and Not for Profit sector.
Delivering any programme whether ICT related or business change focused is a complex undertaking that requires experience, focus and discipline. Our programme managers support our customers to achieve their desired outcomes and benefits in a controlled but agile manner.
We support our clients through the specification of their requirements, design of their business models and processes, and then help them procure enabling technologies through structure and compliant procurement processes.
Coordinating a process redesign can be incredibly complex, with high expectations for subsequent savings, improved workflows, increased service performance and ongoing value. Through a thorough review and analysis of your current processes, we’ll develop a watertight re-engineering strategy that delivers on all levels, drawing on the very best technologies and knowledge from our process experts.